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This can often occur if ink has dried on the small gold terminals which should make a good contact with the micro chip on the cartridge. The Micro Chip or the printer terminals are dirty. The cartridge is not firmly clipped into the printer causing the micro chip to not connect firmly with the printer terminals. The only solution is to replace the cartridge itself. Faulty Micro Chip on the cartridge itself. There are several causes and the main ones are - 1. Wrong or Incorrect Cartridge Installed - This Error Message is more common to Canon and HP Printers which use a Micro Chip on the cartridge. For more detailed information on this problem take a look at the following article: Epson Ink Cartridges Cannot Be Recognised. It is recommended that with Epson printers you either use ALL generic or ALL genuine cartridges. This can often occur when a mixture of Genuine and Compatible cartridges are used. The software is able to detect the difference between the Genuine Micro- chip on the Epson cartridges and the generic version on the compatible ones. Ink Cartridge Cannot be Recognised - This is a common problem with Epson Printers it is to do with the fact that Epson purposefully engineer their printer software to detect non- genuine cartridges. Ten Most Common Printer Cartridge Problems.